Terms & Conditions

Acceptance of Terms

These terms form a legally binding agreement between you and WhichMedicine. Your access to and use of the service constitutes acceptance of these terms, our Privacy Policy, and our Medical Disclaimer.

Eligibility

• • You must be at least 13 years of age to use this service
• • You must have legal capacity to enter into binding agreements
• • You must comply with all applicable Australian laws and regulations
• • Users under 18 should use the service with parental or guardian supervision

Service Description

WhichMedicine is an informational service that provides general guidance on over-the-counter (OTC) products based on user-reported needs and symptoms, and helps discover products and retailers in Australia.

• • Not a medical diagnosis service
• • Not a substitute for professional medical advice, diagnosis, or treatment
• • Not a prescription service
• • For informational and educational purposes only

Medical Disclaimer

Recommendations are general in nature and may not be appropriate for your individual circumstances. Always consult a qualified healthcare professional to obtain medical advice tailored to you. If you are experiencing an emergency, call 000 immediately. See our Medical Disclaimer for full details.

User Responsibilities

• • Provide accurate and complete information when using any symptom checker or questionnaire
• • Use the service lawfully and do not misuse, disrupt, or attempt to bypass security features
• • Consult healthcare professionals before making decisions that affect your health
• • Read and follow all product labels, instructions, and pharmacist guidance
• • Do not rely solely on our guidance for medical decisions

AI and Automation

WhichMedicine may use algorithms and AI-assisted content generation. Outputs may be incomplete, outdated, or inaccurate and are provided "as is" for informational purposes. Human judgment and qualified professional advice should prevail over automated suggestions.

Retailers, Pricing, and Availability

The service may display third-party products, prices, and availability sourced from Australian retailers. Such information can change without notice and may not reflect real-time updates. Always verify price, stock, shipping, and eligibility directly with the retailer before purchasing.

Third-Party Links and Content

Links to third-party websites or resources are provided for convenience only. WhichMedicine is not responsible for external content, accuracy, privacy practices, or products/services offered by third parties. Your use of third-party sites is at your own risk and subject to their terms.

Accounts and Security

• • You are responsible for maintaining the confidentiality of any account credentials
• • You are responsible for all activities under your account
• • Notify us promptly of any unauthorised access or security incident

Acceptable Use

• • Do not copy, modify, distribute, or create derivative works from our content without permission
• • Do not use bots, scrapers, or automated systems without prior written consent
• • Do not reverse engineer, decompile, or attempt to extract source code
• • Do not use the service for commercial purposes without authorisation
• • Do not impersonate others or submit false or misleading information
• • Do not interfere with or attempt to overload or disable the service

Intellectual Property

All content, features, and functionality of WhichMedicine—including text, graphics, logos, images, software, algorithms, databases, and UI design—are owned by WhichMedicine or its licensors and protected by Australian and international IP laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the service for personal, non-commercial purposes only.

Content Accuracy and No Warranty

• • The service is provided "as is" and "as available" without warranties of any kind, express or implied
• • No warranty as to accuracy, completeness, reliability, timeliness, or fitness for a particular purpose
• • No warranty of uninterrupted or error-free operation
• • No warranty that recommendations will be suitable for your specific circumstances

Limitation of Liability

To the maximum extent permitted by Australian law, WhichMedicine and its operators shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages; loss of profits, data, goodwill, or business opportunities; personal injury or health complications; or decisions made or actions taken based on information from the service.

Indemnity

You agree to indemnify and hold harmless WhichMedicine, its affiliates, and personnel from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of your use of the service, your violation of these terms, or your violation of any rights of third parties.

Changes, Suspension, Termination

• • WhichMedicine may modify, suspend, or discontinue any part of the service at any time without notice
• • These terms may be updated from time to time. Continued use constitutes acceptance of the updated terms
• • Access may be suspended or terminated for any reason, including suspected breach or misuse

Privacy

Your use of the service is subject to our Privacy Policy, which explains how personal information is collected, used, and disclosed, including analytics, cookies, and error logs.

Governing Law

These terms are governed by the laws of Australia. You submit to the exclusive jurisdiction of the courts of Australia in relation to any dispute arising under or in connection with the service.

Severability

If any provision of these terms is held unenforceable, that provision shall be severed and the remaining provisions will remain in full force and effect.

Entire Agreement

These terms, together with our Privacy Policy and Medical Disclaimer, constitute the entire agreement between you and WhichMedicine regarding the service.

Contact

For questions about these terms, please use our contact form.